I am obviously having major problems with my self-hosted site. Essentially… It won’t connect. At all. If it does it crawls like snails.

I had it hosted at a place called Quantact. They provide virtual machines – basically it’s as though I had my own linux box and was setting up and hosting my site from there. They also handle DNS which is fantastic – the free DNS sites are alright but I find them sort of annoying to deal with.

Anyway, I still don’t know what the issue was. The guy from Quantact seemed to think it was that the system wasn’t buff enough to handle to software for the site. I’m not entirely sure why it wouldn’t be. WordPress isn’t all that hefty. I wiped out the box and reinstalled everything and the problem was still happening. Quantact suggested upgrading to a different type of service, but it cost a little more money and I don’t really have much right now.

It didn’t make much sense to keep a web hosting service that wasn’t working so I cancelled. As well, a friend has offered to host my site. (Although, he hasn’t gotten back to me since he offered, so I don’t know whether or not it will pan out.)

I sent Quantact an email to request a cancellation. I got a prompt response (like always, as a side note) letting me know that I would be refunded for the rest of the month, and… That I could upgrade to the new service for the same price as the current service since the current one hadn’t worked. Since I have the offer from my friend in limbo at the moment, I asked if I could wait a bit and still get the offer. He emailed me back to let me know that the offer was good anytime I would like to take it.

Every time I’ve had an issue I’ve gotten a response within hours (except on weekends, but not much longer then). The issues were resolved quickly. The setup offered all of the things I would have expected from the service I selected. The control panel setup was easy to use. The DNS service worked great and was extremely convenient. Prices were excellent. I just wanted to give Quantact props for a great setup and fantastic customer service.